NEC Univerge SV8500 Programming Manual page 284

NAP-215-104
Sheet 1/2
Automatic Call Distribution
For IP/SIP terminal
LAN
Agent
Position C
Agent
Position D
Agent
Position E
A
B
START
Log off all agent and supervisory positions.
Log on agent positions in sequence.
• Log on agent positions in order of C→D→E.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position C.
A
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
SP
COT
IP PAD
LC
For Digital terminal
Agent Position C
Agent Position D
Agent Position E
A
– 268 –
ELC/DLC
LC
B
COT