Acdplt: Assignment Of Acd Monitor Number - NEC Univerge SV8500 Programming Manual

ACDPLT: Assignment of ACD Monitor Number

1. Function
This command is used to assign, display, print, and remove ACD pilot data. This consists of a pilot number
that designates the pilot to which ACD calls are routed and the Call Control Vector call processing path to
be taken. Internal and Transfer Priorities can be designated as well as an optional pilot name.
2. Precautions
(1) A Call Control Vector is a list of instructions describing the procedure to be used in handling an indi-
vidual call. Call processing steps are determined by the pilot number. Pilot numbers associate the call
processing procedure with a Call Control Vector. Additional information about CCV programming
can be found under ACDCCV.
(2) Pilot numbers should be assigned as monitor numbers (see AMNO or AMNON in this chapter).
(3) Different pilot numbers can route to the same CCV or Week Schedule and use different priorities.
(4) If an invalid pilot number is assigned, it may cause the Call Recover feature not to work.
(5) For a maximum number of pilots in a ACD system, see Section 2. 3. 1 "ACD System Capacity" in
CHAPTER 2.
(6) One-digit pilot number may not be assigned.
Note 1: Pilot Number is the same number programmed in AMNO or AMNON.
Note 2: Personal Pilot Numbers are not programmed in ADCPLT.
3. Parameters
TN:
M_NO:
Use numbers 0-9. *,# may not be used. 1stDC="0" may not be used.
Note:
ACDP:
NAME:
TRKPRI:
INPRI:
TRPRI:
CCV/W:
CCVNO:
CCVSTP:
N_CCVNO:
N_CCVSTP:
WEEKNO:
ACDPLT : Assignment of ACD Monitor Number
Tenant Number (1 to 9)
The number used for the pilot in ACD call routing (Two to five digits. Unify the number
of digits.)
Fixed to 0 (Not used)
Pilot Name, up to 20 characters.
Priority at which ACD trunk calls are queued (1 to 250).
Priority with which internal calls are queued (1 to 250).
Priority at which transferred calls are queued (1 to 250).
0/1=CCV/Week Schedule
CCV index number (1-900)
CCV step number (1-20)
Night CCV Index (1 to 900)
0 : feature not used
Night CCV step number (1-20)
Week Schedule number (1-250)
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