Acd Announcement - NEC Univerge SV8500 Programming Manual

2.10 VS-32 ACD Announcement
VS-32 ACD Announcement feature is applicable to ACD incoming calls from IP terminals or IP media convert-
er. A maximum 58 kinds of announcement such as delay announcement are available. Announcement Numbers
(NO) from 51 to 58 are used only for announcement that is supplied from VS-32 external input.
Announcement No. of
ACDCCV/AADT (NO)
• When playing back an announcement message, the message specified by ACDCCV and AADT commands
will be played back regardless of RT and/or TR No. that have been assigned to the VS-32.
How to assign
Announcement Equipment
How to specify
Announcement
• Sound source files that correspond to the announcement number specified by ACDCCV and AADT must
be stored in the VS-32. If not, a continuous tone of 1 kHz is provided for 10 seconds.
• The sound source files can be created by a sound recorder software such as the Sound Recorder that comes
with Microsoft Windows. The sound format is CCITT
characters of the file name must correspond to the announcement number as shown below.
Relationship between Announcement Number and File Name
(Announcement Number)
• As Connection Pattern for ACD announcement, single connection only is supported.
• If the playback time of the WAV file stored in VS-32 is shorter than the playback time assigned by ACD-
CCV/AADT command, the same announcement is repeated from the beginning.
• In case of FCCS Network, the setting of VS-32 is necessary for each node.
1~50 WAV file stored in VS-32
51~58 Sound source supplied from VS-32 external input
ACD Announcement by DAT
RT No. assigned by AADT
RT No. assigned by AADT
NO
1 001welcome.wav
2 002delay.wav
3 003letgo.wav
: :
50 050abandon.wav
– 88 –
CHAPTER 4
Announcement Sound Source
ACD Announcement by VS-32
Announcement No. assigned by ACD-
CCV and AADT
μ
-Law, 8 kHz, 8 bit monaural, 7 kbps. The first three
File Name of Sound Source
(Example)
OFFICE DATA DESIGN