Introduction; General; Configuration Of This Manual - NEC Univerge SV8500 Programming Manual

CHAPTER 1

INTRODUCTION

1. GENERAL

This manual describes the system outline and procedures of installation/installation tests, operations, mainte-
nance and data assignment of the ACD (Automatic Call Distribution) System.

1.1 Configuration of This Manual

The configuration of this manual is shown in Table 1-1.
CHAPTER
2 GENERAL INFORMATION
3 INSTALLATION
4 OFFICE DATA DESIGN
ACD SERVICE FEATURES
5 FUNCTIONAL TEST PROCE-
DURES
COMMANDS AND JOB
6
SPECIFICATIONS
7 SYSTEM OPERATIONS
8 SYSTEM MAINTENANCE
APPENDIX A GLOSSARY
FIELD VALUES FOR ACD
APPENDIX B
SCREENS
ACD SERVICE IN FCCS NET-
APPENDIX C
WORK
Table 1-1 Configuration of this Manual
TITLE
This chapter explains the concept, function and configuration of the
ACD System.
This chapter explains the procedures of installation and or installa-
tion tests of the ACD System.
This chapter explains the office data design divided into the
basic ACD data and each ACD features.
This chapter explains the test procedure of each ACD service feature.
This chapter explains the commands used in the ACD System. It in-
cludes sample programming sheets that may be copied and used to
help configure a system.
This chapter explains the operating methods of Agent/Supervisory
Position; and explains the restart processing of the ACD System.
This chapter explains the maintenance, diagnoses (according to sys-
tem messages), and fault repair of the ACD System.
This appendix gives explanations of ACD-related terms.
This appendix gives descriptions of all data values entered into
PCPro command screens when configuring and managing an ACD
system.
This appendix gives descriptions of the ACD service activated be-
tween two FCCS nodes through FCCS link.
CONTENTS
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CHAPTER 1 INTRODUCTION