NEC Univerge SV8500 Programming Manual page 184

at the beginning of the emergency call and then subsequently became idle. One circuit is required as an interface
between the emergency recorder and the System; this circuit can be port 0 or port 1 of an 8 COTBF or 16 COT-
BD circuit card or one circuit of a 8 TLTR circuit card.
15. When the trunks connecting the recording equipment are all busy, the trunk is not seized, but the emergency call
is still routed to the supervisor.
16. The playback controls of the recorder normally require DTMF signals.
17. Any trunk-side connectable recording device may be provided, but a device which has playback controls is
strongly recommended.
18. Most recording devices impose some mechanical delay before recording begins.
19. Even when the recording equipment is not available, reorder tone is sent out to the ACD trunk when the agent
is released.
20. The recording equipment can be shared among agent position splits, but it is recommended to prepare several
pieces of equipment per system.
21. For the agent position where MONITORING - ACD SUPERVISOR-ACD [M-28A] is available, the directory
number used for emergency request can be programmed individually on each agent position.
22. Recording type number is assigned on an agent position split basis.
23. When Emergency requests is routed to an individual supervisor, the call is distributed to the supervisor in Work
Mode or Break Mode. While, Emergency call to a split of supervisors is not distributed to the supervisors in
those modes.
24. Soft Phone can be used as an Agent Position and a Supervisory Position. The following Soft Phones are avail-
able.
- DtermSP20
- DtermSP30
If the monitored DtermSP20 performs the following operations while connecting with PHC trunk or another
DtermSP20, the monitoring is disconnected. The monitoring party needs to monitor again.
- Call Hold
- Call Transfer
- Three-Way Calling
25. When emergency request call is routed to a specified Split of Supervisors, the emergency request call cannot be
canceled by pressing the EMER key. Release operation of the appropriate Supervisor or the monitored Agent
can cancel the emergency request call.
SERVICE CONDITIONS (Monitor Function via Peer-to-Peer FCCS)
Please refer to [M-28A] MONITORING - ACD SUPERVISOR - ACD for the related conditions.
E-6A EMERGENCY/RECORDER - ACD
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