NEC Univerge SV8500 Programming Manual page 248

R-19A RELEASE - ACD POSITION - ACD
GENERAL DESCRIPTION
This feature allows an agent who is using a headset to release from a call by pressing the RELEASE key, rather
than for the other party to disconnect.
OPERATING PROCEDURE
1. While engaged in a call, the agent or supervisor presses the RELEASE key.
2. The calling party is immediately disconnected and the agent or supervisor becomes idle with after-call avail-
ability set accordingly. Refer to "AVAILABILITY - ACD POSITION-ACD [A-37A]" for related information.
PROGRAMMING
Assign "RELEASE" key referring to Section 2.4 in CHAPTER 4 "Agent/ Supervisory Position Data Assignment".
R-19A RELEASE - ACD POSITION - ACD
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