CHAPTER 2
GENERAL INFORMATION
1. GENERAL
This chapter will provide the user with a basic working knowledge of the ACD System. It also explains how to
use documents furnished with the ACD System.
The contents of this chapter and how to follow the information are outlined as follows:
1.1 System Specifications
The System Specifications section describes the ACD System equipment configuration, functions and specifi-
cations, interface conditions for external equipment, and other related subjects.
Persons having little or no basic working knowledge of the ACD System (concerning equipment configuration,
component functions, etc.) should read and thoroughly understand this chapter before proceeding.
1.2 Glossary of Terms
The terms used throughout the manual are listed and described in the section titled Glossary of Terms.
2. SYSTEM SPECIFICATIONS
2.1 General
This section describes the concept, functions and configuration of the ACD System.
The make up of this chapter is shown below,
•
Functional Outline: Describes the outline of the ACD system.
•
System Configuration: Describes the configuration of the ACD system.
•
MIS: Describes the general of MIS functions.
•
Interface Between ACD and MIS: Describes the interface condition to be used with the ACD and MIS.
•
Equipment Related to ACD System: Describes the related equipment used with the ACD system.
CHAPTER 2
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GENERAL INFORMATION