NEC Univerge SV8500 Programming Manual page 238

N-14A NON-ACD CALL - ACD
GENERAL DESCRIPTION
This feature allows agents and supervisors to receive calls from and place calls to other ports in the system (e.g.,
Non-ACD stations, attendants, trunks). When and agent or supervisor position is called using their Node directory
number, the call appears on the Non-ACD line provided for that purpose. The same Non-ACD line also permits
agents and supervisors to place outgoing calls.
OPERATING PROCEDURE
The operation to place and receive calls on the Non-ACD line is like any other Non-ACD line with all the associated
privileges and restrictions.
SERVICE CONDITIONS
1. The Non-ACD line is not essential to ACD operation. Both agents and supervisors can operate without a Non-
ACD line. Agents and supervisors would only lose the ability to place non-ACD calls.
2. Direct incoming calls to Non-ACD lines are permitted. When a call is received, or placed, on a Non-ACD line,
it is tagged as a non-ACD call by the MIS.
PROGRAMMING
Refer to Section 2.4 in CHAPTER 4 "Agent/Supervisory Position Data Assignment".
N-14A NON-ACD CALL - ACD
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