Nap-215-106; Center Closed Announcement; Nap-215-107; Nap-215-108 - NEC Univerge SV8500 Programming Manual

CHAPTER 5
A

Center Closed Announcement

Overflow

Emergency Recorder

After Call Work (Manual)

After Call Work (Automatic)

Assistance
Auxiliary Work

Monitoring-ACD Supervisor

Night Service
B
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-106

Announcements-ACD (A-80A)

NAP-215-107

Overflow Outside-ACD (O-19A)

NAP-215-108

Emergency/Recorder-ACD (E-6A)

NAP-215-109

NAP-215-110

Availability-ACD Position-ACD
(After Call Work) (A-37A)

NAP-215-111

Assistance-ACD Agent-ACD (A-34A)

NAP-215-112

Break Mode-ACD (B-20A)

NAP-215-113

Monitoring-ACD Supervisor-ACD (M-28A)

NAP-215-114

Announcements-ACD (A-80A)
Call Control Vector-ACD (C-108A)
Call Forwarding Split-ACD (C-127A)
Night Service-ACD (N-12A)
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