Id Code Assignment - NEC Univerge SV8500 Programming Manual

2.5 ID Code Assignment

When the split needs Logon ID, assign ID code to each operator using ACDLOG command.
An ID code may be used for only one position at any given time. Multiple logons with same ID are not per-
Note 1:
mitted.
STEP 1: ACDSPL - LOGID=1 (Required)
STEP 2: ACDLOG - Assign Logon ID and the related data of services activated individually by the pro-
TN:
LID:
NAME:
LANG:
SPLIT:
Enter the space for all splits available.
Note 2:
PRIO:
MULTS:
PARN:
PERN:
PPN:
MXQD:
Available for 0-9999 when additional method is used.
Note 3:
GOCF NO: CCV No. to be routed when the individual call encounters busy status (1-900)
GOCF STP: CCV step number to be forwarded when the individual call encounters busy status (1-20)
OVFT:
GOCO NO: CCV number to be routed when the time limit (OVFT) is over (1-900)
GOCO STP: CCV step number to be routed when the time limit (OVFT) is over (1-20)
PCWCM:
NAMES:
STEP 3: Delete the supervisory position data in ACDPSN.
STEP 4: Delete the function key data of the supervisory position in AKYD.
STEP 5: Delete the station data of the supervisory position in ASDT.
grammed ID code.
Tenant Number (1-9)
Logon ID (Max. 9 digits)
Logon ID Name (up to 14 characters)
Default language
0 = English
1 = Japanese
2 = Spanish
3 = Italian
4 = French
5 = German
Available Split number (1-250)
Priority for handling ACD calls in multiple splits/the agents preference level when
AGT-Q=1 in ACDSPL (1-99)
0/1=Single split/Multi split
Dial number of individual Assistance call (max. 5 digits)
Dial number of individual Emergency call (max. 5 digits)
Pilot number for an individual call (max. 5 digits)
Maximum Queue Depth for an incoming call routed to the agent (0-999)
Overflow Timeout (0-9999 sec.)
0=Call waiting chime is not available
1=Call waiting chime is rung only once (at the first time)
2=Call waiting chime is rung every time
abbreviation of Logon ID Name (max. 5 characters)
CHAPTER 4
Note 2
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OFFICE DATA DESIGN
Note 1
Note 3