Figure 3-4 Key Pads on ACD Agent Position Keyboard (Dterm Series i)
AUTO/MAN ASSIST
CW
EMER
LINE
TRKTRBL RECALL ACDCALL
FUNC HAND/HEAD
SPKR
2
3
1
ABC
DEF
4
5
6
GHI
JKL
MNO
8
9
7
PQRS
WXYZ
TUV
#
0
[7]
[5]
Hold
Transfer
The location of these keys can be arranged
according to the PCPro programming.
– 31 –
CHAPTER 3
[6]
[4]
Logon
Release
Directory
[1]
[11]
MIC
Break
Message
[2]
Tally
[3]
Conf
[8]
Work
INSTALLATION
[10]
[9]