Message Detail Data Of System Message "6-H - NEC Univerge SV8500 Programming Manual

3.2.3

Message Detail Data of System Message "6-H"

System Message 6-H: Bad Call Notification (ACD)
(1) Print-out Format
SYSTEM MESSAGE 6 - H
NEC - ESD
1: xx xx xx xx
1 2 3
ASYD, SYS1, Index 86, Bit7: System Message Contents.
Note 1:
Above data is required to print out information report for
Set this bit as follows: Bit 7=1: Detailed (always assign "1").
(2) Print-out information (typical)
1
2
[When 2 = 01 (Hex)]
3 ~ 6 :
7 ~ 8 :
12
9 ~ :
Note 1
xx xx xx xx
4 5 6 7 8
Bad Call Notification
20=ACD trunk connection
ACD Trouble Kind
01=ACD trunk trouble key
14=ACD reset start
15=Insufficient ACD memory
16=Insufficient ACD call record
17=Excessive business station on ACD calls
18=Excessive calls queued
21=Unknown Pilot No. called
24=Illegal execution of ACD timeout procedure
30=ACD pointer error detection and recovery
33=ACDP reset completion
34=Call recovery failure on unknown Pilot No.
37=ACD Traffic (incoming) Capacity Over
42=ACD Client License Capacity Over
99=Illegal ACD processing - trace stored
Information on Agent Position
3 ~ 5 : My Line No.
6
: 00
00 00
Information on Calling Party
– Station
11
9 ~ : Station No.
12 : 00
– Trunk
9 ~ 10 : Route No.
11 12
~ : Trunk No.
CHAPTER 8
BAD CALL NOTIFICATION
2: xx xx xx xx
9 10 11 12
9 ~ 16 .
– 366 –
SYSTEM MAINTENANCE
AUG 14 17:00
xx xx xx xx
13 14 15 16