NEC Univerge SV8500 Programming Manual page 165

NEW PRIORITY #n (CCVACT=6)
This instruction is used to change the current priority associated with a call to a different priority in all the splits
to which the call is currently queued. The priority that is specified in the instruction can be either higher or lower
than the present priority.
The variable associated with the instruction is a priority. If a call with a priority of "8" encounters the instruction
"New Priority 15", the call's priority will change to "15" in all splits it is currently queued to.
UP PRIORITY #n (CCVACT=7)
This instruction is used to change the current priority associated with a call to a higher priority in all the splits
where the call is currently queued.
The variable associated with the instruction is the amount by which to increment the priority. If a call with pri-
ority of "14" encounters the instruction "Up Priority 4", the call's priority will change to "10". A priority of "10"
is four levels higher than a priority of "14".
BLANK (CCVACT=0)
This instruction does not invoke any call processing action. The call will immediately process the next step with
no delay.
The Blank instruction is used to simplify future modifications to a CCV. If a CCV is constructed without Blank
instructions, and new instructions are added to the CCV at a later time, then the changes could force a major
restructuring of the CCV. If a CCV is constructed with Blank instructions, and new instructions are added to the
CCV at a later time, then the new instructions can take the place of Blank instructions.
IVR ANNOUNCEMENT #n (CCVACT=14)
This instruction will connect a caller to an IVR port for the purpose of playing a customized announcement. The
IVR equipment will be notified via an Infolink message which announcement has been requested (1 to 99) and
which port was used for connection. It will be up to the IVR to speak the desired announcement and inform the
ACD when the announcement is complete.
IVR DN #n (CCVACT=20)
A Node directory number that enables the ACD to access a port on an Interactive Voice Response Unit (IVR).
Each IVR port should have a corresponding IVR directory number. All such numbers should be set up on the
Node as members of a UCD group and can be accessed via the UCD pilot number. This UCD pilot number
should be input as the IVR pilot number using the ACDTN command.
This step must be assign before "IVR Announcement #n (CCVACT=14)". If not, IVR announce step will be
executed by the IVR port number programmed in ACDTN.
ETA Greater Than (CCVACT=16)/ ETA Less Than (CCVACT=15)
This instruction checks all queues a caller is waiting in and determines the best estimated time to answer (ETA).
Using this ETA in a comparison with the parameter to the ETA > or ETA < instruction determines whether the
next CCV instruction should be skipped.
If result of ETA comparison is TRUE, next instruction is PROCESSED.
If result of ETA comparison is FALSE, next instruction is SKIPPED.
C-108A CALL CONTROL VECTOR - ACD
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