NEC Univerge SV8500 Programming Manual page 254

S-97A SPLIT DISPLAY - ACD POSITION - ACD
GENERAL DESCRIPTION
The name of the split that a position belongs to can be displayed while the position is in Vacant mode. This mainte-
nance feature helps the user determine which positions belong to which splits.
OPERATING PROCEDURE
1. While the position is Vacant, press the AUTO/MAN key or the WORK key.
2. Two four-second displays will follow each other providing some brief statistics pertaining to the split this po-
sition belong to.
•the current queue depth and wait time of the longest caller is displayed first:
Q = 1 WAIT = 4:38
•the name of the split and an estimated time to answer (ETA) for a call just arriving is shown second:
SALES: 5:45
3. The display returns to VACANT.
SERVICE CONDITIONS
1. This feature is only available when the position is unoccupied.
2. The agent's display will show SPLIT: ANY if the position is programmed as an any split position and an attempt
is made to use this feature.
PROGRAMMING
None
S-97A SPLIT DISPLAY - ACD POSITION - ACD
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