NEC Univerge SV8500 Programming Manual page 260

S-153 SPLIT CONNECTION RESTRICTION - ACD
Transfer to PPN (With Special Logon ID)
Agent B
PPN:666555001
Make call to Agent B
Special Logon ID 666000000
Agent A
Split 1
Transfer to Agent E
Special Logon ID 666000000
Split 3
Transfer to PPN (Without Special Logon ID)
Agent B
PPN:666555001
Make call to Agent B
No Special Logon ID
Agent A
Split 1
Restricted
Transfer to Agent E
No Special Logon ID
Split 3
Restricted
Transfer to Agent D
Transfer to Agent C
Agent C
PPN:6001
CCV to be routed when Agent B is busy status.
This CCV Number and CCV step are assignd by ACDLOG
command (GOCFNO,GOCFSTP).
CCVACT
1 Queue Assign
2 Pause
3 Conditioal Queue Assign
4 Pause
5 Transfer
6 Hang Up
Restricted
Transfer to Agent D
Transfer to Agent C
Agent C
PPN:6001
CCV to be routed when Agent B is busy status.
This CCV Number and CCV step are assignd by ACDLOG
command (GOCFNO,GOCFSTP).
CCVACT
1 Queue Assign
2 Pause
3 Conditioal Queue Assign
4 Pause
5 Transfer
6 Hang Up
– 244 –
Agent D
PPN:1111
Split 2
CCVACTDATA
Split 1
5sec.
Split 2
5sec.
6001
Agent D
PPN:1111
Split 2
CCVACTDATA
Split 1
5sec.
Split 2
5sec.
6001