NEC Univerge SV8500 Programming Manual page 295

NAP-215-110
Sheet 1/2
After Call Work (Automatic)
For IP/SIP terminal
LAN
IP PAD
Agent
Position
A
B
C
D
START
Log off all ACD agent and supervisory positions, then log on only one position.
Office data change.
• Using the ACDSPL command, assign 0 (Automatic After Call Work mode setting) to parameter
AFTER.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to station C.
Incoming at ACD agent position.
Answering by ACD agent position.
C.O. trunk incoming.
• Place a C.O. trunk call from station B to station C.
Release by ACD agent position, automatic setting of After Call Work mode.
• Check that, when the agent position release, the After Call Work mode is set automatically.
A
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
SP
COT
LC
For Digital terminal
Agent
Position
A
B
C
D
– 279 –
ELC/DLC
COT
LC