NEC Univerge SV8500 Programming Manual page 281

NAP-215-102
Sheet 2/2
Call Distribution to Agents
A
Answering by ACD agent positions.
• Check that conversation can be held normally after answering.
Release at ACD agent positions.
• The agent positions should not be in the Automatic After Call Work mode.
Check that the calls are distributed in the incoming order.
Apply the test procedure above to all splits.
END
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
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