NEC Univerge SV8500 Programming Manual page 241

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SERVICE CONDITIONS

Calls transferred into the ACD by Node stations and calls transferred by attendants have the same priority.

STEP 1: ACDTG - Assign the priority order to each ACD route.

Queue priority of ACD route (1-250) (1>250)

STEP 2: ACDPLT -Assign the priority order for ACD calls terminated to each pilot number

TRKPRI: Priority order of ACD calls from a trunk (1~250)

Priority order of ACD calls from a station (1~250)

Priority order of ACD calls to be transferred (1~250)

P-21A PRIORITY QUEUING - ACD

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Univerge sv7000