NEC Univerge SV8500 Programming Manual page 170

b. Queue greater/LOGON less/READY less/WORKING-AGENTS greater instructions assigned to the con-
secutive steps can be enclosed in brackets by assigning "1" to the BRAC parameters for the first steps and
the last steps. For example, when assigning the data "1" to the BRAC parameters for Step 1 and Step 3,
Step 1 trough 3 are enclosed in brackets (The first assigned BRAC (assigned for Step 1) is automatically
recognized as the opening bracket/the next assigned BRAC (assigned for Step 3) is automatically recog-
nized as the closing bracket). The steps enclosed in brackets take priority over the steps not enclosed in
brackets. Refer to the figure below.
[Example 2]
After checking the number of the Split 1 and Split 2 agents who are presently logging onto and the calls that
are presently waiting in each queues for Split 1 and 2, the system makes a decision on whether the incoming
calls should be routed to the announcement connection or to a particular split.
In this example, assuming that:
• The number of the calls in queue for Split 1: 18
• The number of the agents logging onto Split 1: 9
• The number of the calls in queue for Split 2: 10
• The number of the agents logging onto Split 2: 20
CCV No.5
CCV
CCVACT
STEP
1 QUEUE greater
2 LOGON less
3 QUEUE greater
4 LOGON less
5 Jump CCV
6 Queue to Split
7 Queue to Split
8 End
9 Announcement
10 Pause
11 Hang up
12 End
Even if AND/OR condition is assigned to the COND parameter of the first step, AND/OR condition
Note:
is ignored because the comparable previous instruction does not exist.
C-108A CALL CONTROL VECTOR - ACD
Parameters
Split: 1
COMP:10
Note
COND: -
BRAC: 0
Split: 2
COMP:15
COND: OR
BRAC: 0
Split: 2
COMP:8
COND: AND
BRAC: 1
Split: 2
COMP:12
COND: OR
BRAC: 1
1 Result of the comparison at Step 1 is "TRUE" because the number
GOCCV: 5
GOSTP: 9
2 Result of the comparison at Step 2 is "TRUE" because the number
1
3 At this point, result of the comparison is "TRUE" because
2
3
10
4 Result of the comparison at Step 3 is "TRUE" because the number
5 Result of the comparison at Step 4 is "FALSE" because the number
6 At this point, result of the comparison is "TRUE" because the
7 At this point, result of the comparison is "TRUE" because the condition
– 154 –
Explanations
10 < 18
OR 15 > 9 AND ( 8 > 10
assigned
assigned
at Step 2
at Step 1
1
TRUE
Step 1
TRUE
2
OR
TRUE
Step 2
4
TRUE
Step 3
TRUE
5
OR
FALSE
Step 4
The next CCV step (Step 5) is executed.
of calls in queue for Split 1 is greater than preassigned threshold value.
of the agents logging onto Split 2 is less than preassigned threshold value.
the condition for the combination of the Step 1 and 2 is "OR".
At this time, the comparisons at Step 3 and 4 are
performed in advance because Step 3 and Step 4 are
enclosed in brackets.
of calls in queue for Split 2 is greater than preassigned threshold value.
of agents logging onto Split 2 is greater than preassigned threshold value.
condition for the combination of the Step 3 and 4 is "OR".
for the combination of the results at 3 and 6 is "AND".
OR 12 > 20 )
assigned
assigned
at Step 4
at Step 3
3
7
TRUE
AND
6