NEC Univerge SV8500 Programming Manual page 267

T-24A TRUNK TROUBLE REPORT - MIS - ACD
GENERAL DESCRIPTION
This feature allows an agent to indicate a trouble condition affecting a trunk (e.g., poor transmission) which is en-
countered during a call. The system will log the agent's position number and the number of the connected trunk.
This information is printed out on the ACD PCPro and provided to the MIS.
Although this feature is designed primarily to aid in the reporting of defective trunk circuits it does also report the
connected party information even when the connected party is not a trunk such as in a station-to-station call.
Bad Call Notification
The trunk trouble report is logged to the PCPro printer under the 6-H heading, Bad Call Notification. A special code
within the 6-H report indicates the occurrence of the trunk trouble report. Additional codes used within the 6-H re-
port are described in detail under Section 3.2.2 in CHAPTER 8 "Message Detail Data of System Message "6-H"".
OPERATING PROCEDURE
1. The operations at the ACD agent position and the supervisory position are as follows:
a. The agent is engaged in an ACD call.
The TRK TRBL key is pressed on the ACD agent position.
b.
c. TROUBLE REPORTED is displayed on the position for four seconds and the trouble is reported to both
the ACD PCPro and the MIS terminal.
SERVICE CONDITIONS
1. There is no LED indication when the TRK TRBL key is pressed.
2. This feature is available only when connecting with an ACD call.
PROGRAMMING
Assign "TRK TRBL" key referring to Section 2.4 in CHAPTER 4 "Agent/Supervisory Position Data Assignment".
T-24A TRUNK TROUBLE REPORT - MIS - ACD
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