Break Mode - NEC Univerge SV8500 Programming Manual

NAP-215-112
Sheet 1/1

Break Mode

For IP/SIP terminal
LAN
IP PAD
Agent
Position
A
B
START
Log off all ACD agent and supervisory positions.
Set one of the ACD agent positions to the Break mode.
• Press the BREAK key so that the lamp illuminates.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Confirmation of Break mode.
• Check that the incoming call is not distributed to the agent position.
Release of Break mode.
• Press the BREAK key again so that the lamp goes out.
Incoming at ACD agent position.
Answering by ACD agent position.
Release by ACD agent position.
Apply the test procedure above to all splits.
END
CHAPTER 5
SP
COT
LC
ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Agent Position
A
– 282 –
For Digital terminal
ELC/DLC
LC
B
COT