Acdhsp: Assignment Of Acd Holiday Schedule For Pilot Number - NEC Univerge SV8500 Programming Manual

ACDHSP : Assignment of ACD Holiday Schedule for Pilot Number

ACDHSP: Assignment of ACD Holiday Schedule for Pilot Number

1. Function
This command is used to assign, display, print, and remove the CCVs for holiday schedules on a Pilot Num-
ber basis. Up to three different holiday schedules per tenant can be programmed for handling incoming
calls. When a holiday is designated through the ACDHCP command, calls are processed according to one
of the three schedules for that day. This only applies to Pilot Numbers that use time-of-week scheduling. If
no data is assigned by this command, ACDHCP will refer to the data assigned by ACDHS.
2. Precautions
(1) Holiday schedules are only valid for pilot numbers using week schedule route (CCV/W=1 in ACD-
PLT).
(2) One of the three Holiday schedules must be started from 00:00 (HOUR and MINUTE parameters are
assigned as data "0").
3. Parameters
ACDP:
WEEKNO:
SCH:
HOUR:
MINUTE:
CCVNO:
CCVSTP:
WEEKNO corresponds to WEEKNO that is assigned by ACDPLT.
Note 1:
SCH corresponds to SCH that is assigned by ACDHCP.
Note 2:
Fixed to 0 (Not used)
Week Schedule Number (1-250)
Schedule Number (1-3)
CCV start hour (0-23)
CCV start minute (0-59)
CCV index (1-900)
CCV step (1-20)
Note 1
Note 2
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