NEC Univerge SV8500 Programming Manual page 269

T-50A TIME OF DAY/WEEK ROUTING - ACD
GENERAL DESCRIPTION
The routing of incoming calls is controlled by the time of week. A week can be divided into 50 time segments, with
different call handling performed during each segment. Segments must begin and end on whole minutes; no frac-
tional minutes are allowed. Each segment will specify a Call Control Vector (CCV) number and step number where
call handling will commence (refer to "CALL CONTROL VECTOR-ACD [C-108A]"). This routing specification
is referred to as a Week Schedule.
Week routing can be interrupted during pre-programmed holidays, at which time a special 24-hour override table is
available with up to eight time segments to provide routing on that day. The override table is referred to as a Holiday
Schedule (refer to "HOLIDAYS SCHEDULING-ACD [H-20A]"). Holidays may be programmed up to 365 days in
advance.
OPERATING PROCEDURE
Week Schedule routing is activated by programming a pilot number to invoke a Week Schedule instead of a CCV.
SERVICE CONDITIONS
1. This feature uses the Telephony Server system clock to determine the current time. It is the user's responsibility
to ensure that the clock is accurately set in order for week routing to make accurate transitions from one time
segment to another.
2. In processing the CCV for a particular time of the week, a Queue to Split instruction in the CCV may find a
split in Night mode or in split call forwarding. In this case, the Night mode or split call forwarding will take
over the routing of the incoming call. See "NIGHT SERVICE - ACD [N-12A]" and "CALL FORWARDING -
SPLIT-ACD [C-127A]" for more information.
PROGRAMMING
Refer to Section 2.7 in CHAPTER 4 "Call Control Vectors (CCV) Assignment".
T-50A TIME OF DAY/WEEK ROUTING - ACD
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