NEC Univerge SV8500 Programming Manual page 187

STEP 10: MBTK - Make the interface trunk (COT) idle.
STEP 11: ARRC - Release the route restriction between the ACD route and the route for the recording machine.
When the destination of Emergency request call that is programmed in ACDSPL is busy, the request call is
Note:
not connected. In another word, this service is available for one agent only per split when the destination
is only one. For preventing the above-mentioned case, the destination of Personal Emergency Request call
(both the ACD line of a supervisory position and the pilot number of a split of supervisors are allowed) can
be programmed for each ID code in ACDLOG.
E-6A EMERGENCY/RECORDER - ACD
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