System Start-Up Procedure For Adding Acd Features - NEC Univerge SV8500 Programming Manual

4. SYSTEM START-UP PROCEDURE FOR ADDING ACD FEATURES

This section explains the installation procedure for adding the ACD feature to the Telephony Server in on-line
operation. For more detailed information of start-up procedure, see Installation Manual.
STEP 1: Save all data to the Flash Card using the MEM_HDD command.
STEP 2: Turn OFF all the power of Telephony Server in the order of SV8500 Server --> PIR0 --> PIR1 -->
PIRn.
STEP 3: Merge the Standard Service Software with the following software, referring to Chapter 3 "Installation
- SV8500 Server" of the Installation Manual.
For Central/South America:
• ACD Option Service Software for basic ACD Service including 25 Agent Positions (APL-ACD/OAI)
• ACD Client License Software for expanding ACD Capacity (up to a maximum of 2000 Agent Positions)
Note 3
• ACD Option Service Software for AGENT ANYWHERER-ACD feature (APL-NETOAIACD)
For the Countries except Central/South/North America and Australia:
• ACD Option Service Software for basic ACD Service including 350 Agent Positions (APL-ACD/OAI)
• ACD Client License Software for expanding ACD Capacity (up to a maximum of 2000 Agent Positions)
• ACD Option Service Software for AGENT ANYWHERER-ACD feature (APL-NETOAIACD)
PCPro Tools command may be used to merge the Standard Service Software with the ACD Option Service
Note 1:
Software.
This software is required when adding the ACD feature to the Telephony Server in on-line operation.
Note 2:
When using ACD Trunk in an FCCS Network or AGENT ANYWHERE, this software must be merged at all
the nodes which provide the ACD feature.
This software is required when making a maximum allowable number of ACD agent positions extend.
Note 3:
When using ACD Trunk in an FCCS Network or AGENT ANYWHERE, merge this software only at the node
which accommodates ACDP.
This software is required when adding AGENT ANYWHERE feature to the system already provides ACD
Note 4:
feature.
When using ACD Trunk in an FCCS Network or AGENT ANYWHERE, merge this software at all the nodes
which provide the AGENT ANYWHERE feature.
STEP 4: Initialize the system (perform IPL, DM loading).
PROGRAM="LOAD"
SYSTEM DATA="OVERRIDE/LOAD"
STEP 5: Turn ON all the power of Telephony Server in the order of PIR0 --> PIR1 --> PIRn --> SV8500 Serv-
er.
Note 5
Note 1
Note 5
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CHAPTER 3 INSTALLATION
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Note 2
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