The following table shows the status of Agent/Supervisor and actions of Monitor function.
Status of Agent
Supervisor
Logon (Using/not
using Logon ID)
Logon (Using
Logon ID)
Log off
Logon (Not using
Logon (Using/not
Logon ID)
using Logon ID)
Log off
Logon (Using/not
using Logon ID)
If Supervisor logs in to multiple Splits, all the applicable Splits are available.
Note 3:
Barge function is available only for ACD calls.
Note 4:
S-153 SPLIT CONNECTION RESTRICTION - ACD
Status of
Transfer to PPN
Logon ID is specified
Station Number is specified
Logon ID is specified
Station Number is specified
Logon ID is specified
Station Number is specified
Logon ID is specified
Station Number is specified
Monitor/Barge function is available only for
Split to which Supervisor belongs. Note 3,
Note 4
Monitor/Barge function is available only for
Split to which Supervisor belongs. Note 3,
Restricted
Monitor/Barge function is available only for
Split to which Supervisor belongs. Note 3,
-
-
Restricted
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Monitor Function