NEC Univerge SV8500 Programming Manual page 191

H-20A HOLIDAYS SCHEDULING - ACD
GENERAL DESCRIPTION
Holidays may be programmed up to 365 days in advance. On a holiday, special call routing is in effect for up to eight
time-of-day changes. Three different holiday schedules, one of which is used on any particular holiday, may be pro-
grammed for each tenant basis or pilot number basis. Holiday Scheduling on a pilot number basis is available.
OPERATING PROCEDURE
See "TIME OF DAY/WEEK ROUTING [T-50]."
SERVICE CONDITIONS
1. Holiday schedule routing takes place only for those pilot numbers which route to week routing. If a pilot number
routes directly to a Call Control Vector (CCV), its routing is not affected on a holiday even if holiday routing
has been programmed.
2. All incoming ACD traffic must follow the same routing (CCV handling) on a holiday.
PROGRAMMING
Refer to Section 2.8 in CHAPTER 4 "ACD Schedule Data Assignment".
H-20A HOLIDAYS SCHEDULING - ACD
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