Split Data Assignment - NEC Univerge SV8500 Programming Manual

2.3 Split Data Assignment

STEP 1: ASDT (for Digital terminal such as DT300 Series, Dterm Series i, Dterm Series E/Dterm75)
/AISTL (for IP/SIP terminal such as DT700 Series, DtermIP, IP Enabled Dterm, and Soft Phone)
STEP 2: ACDPSN -Make sure that the tenant data and the split number were already assigned correctly.
Be sure that one supervisory position is assigned per split.
Note:
STEP 3: ACDSPL -Assign the split data.
TN:
SPLIT:
NAME (optional):Name of split (20 characters.)
When NAME of route (programmed in ACDTG) or NAME of monitor number (programmed in ACDPLT)
Note 1:
is assigned, skip this parameter.
LOGID:
AFTER:
ANMD:
QUEUE FLAG: Unit of Queue flagging
QUEUE FLAG=1 (Maximum Queue value is described with the percentage of all agent positions)
Note 2:
QUEUE:
CWCHM:
WMT:
RMON:
BRKTP:
NIGHT:
ASIST:
EMGCY:
RECD:
This data is valid when CCV is designated for the procedure of handling ACD call (CCV/W=0 in ACD-
Note 3:
PLT).
DNDS:
Assign 1 to reject ACD call queuing when all agents have been logged off in the split.
Note 4:
WKRST:
AWPI:
AWPO:
-Make sure that the agent/supervisory position was already assigned.
Tenant number (1-9)
Split number (1-250)
0/1=Logon ID is not required/Required
0/1=Work/Ready mode after the ACD position is released
0/1=Automatic/Manual operation to answer the ACD calls after logging on
0/1=number/percent
Maximum number of Queue Depth
1-700 for QUEUE FLAG=0
5-1000 for QUEUE FLAG=1
0/1=Call Waiting Lamp/Chime is not available/Available
Work Mode Timer time out (0-9999 sec.)
The function of ASSIST key
0/1=Assist/Monitor Me
0/1=Break mode is not available/Available
Night destination (Max. 5 digits)
Assistance call destination. (Max. 5 digits)
Emergency call destination. (Max. 5 digits)
Recorder equipment number (0-5, 0 = Recorder equipment is not used)
0/1=DO NOT DISTURB - SPLIT is available/Not available
0/1=Work mode is available/Not available
Work mode for the ACD call when connecting with a non-ACD call
0=Work Mode is not available
1=Available when the non-ACD call is terminated
2=Available when the non-ACD call is answered
3=Available when the non-ACD call is terminated/answered
Work mode for the ACD call when originating a non-ACD call
0/1=Not available/Available
CHAPTER 4
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OFFICE DATA DESIGN
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