NEC Univerge SV8500 Programming Manual page 407

FIELD NAME
Route to: Method used to route a call when presented to this pilot
number. Options are:
•
•
Split name Name displayed at positions at logon time.
Split number Number that references a split.
Split priority Used when assigning calls to agents in multi-split mode.
Splits Maximum number of splits assigned to this tenant.
(ACDTN)
Splits Designates what splits are allowed.
(ACDLOG)
Splits allowed Number of splits allowed to position.
(ACDPSN)
Stranded calls Designates the CCV index to use when recovering stranded
CCV index calls. (0 = not used.)
Successful Specifies the announcement to be connected to an analog
feature agent notifying that a feature activation was successful. (0 =
activation none.)
announcement
Supervisor Specifies whether this position is allowed to use supervisor
tally-oh codes Tally-Oh codes.
Tenant name Name printed at the top of reports.
Tenant Reference number for the tenant.
number
Transfer Priority of a transferred call when presented to a pilot
priority number.
Transfer Digits to be dialed for each "Transfer To" CCV step that
numbers references this number. Only digits 0 ~ 9 are allowed. This is
only required when there is a "Transfer To" step referencing
it.
Table B-1 Field Values for ACD Screens (7 of 8)
DESCRIPTION
CCV: index and step number
Week Schedule: reference number
APPENDIX B FIELD VALUES FOR ACD SCREENS
characters
All, or up
to 4 differ-
1 ~ 250 or
characters
1 (high) ~
250 (low)
– 9 –
DEFAULT
VALUES
SETTING
CCV
index
(1 ~ 900)
CCV
and step
index 1,
(1 ~ 20)/
step 1
week
schedule
(1 ~ 10)
up to 20
blank
1 ~ 250 1
1 ~ 250 1
1 ~ 250 1
All
ent splits
1
Any
0 ~ 900 0
0 ~ 58 0
Allow/
Do Not
Do Not
Allow
Allow
up to 20
blank
1 ~ 9 none
15
up to 22
blank
digits
REQUIRED
/OPTIONAL
required
optional
required
required
required
required
required
optional
optional
optional
optional
required
required
optional