NEC Univerge SV8500 Programming Manual page 156

From an attendant console:
1. The attendant transfers the calling party to the ACD by dialing a pilot number.
2. RBT is provided to the attendant. At this point the attendant may either complete or cancel the transfer. If the
attendant completes the transfer, the transferred party will begin processing the CCV, including all announce-
ments. Note that except for transfers across CCIS, no CCV processing is done while the attendant listens to
RBT. The attendant must complete the transfer before CCV processing takes effect. For attendant transfers
across CCIS, CCV processing will begin when the attendant first receives RBT.
SERVICE CONDITIONS
1. Any calling party, except attendants, may be transferred into a split queue.
2. For attendant transfers to a split queue across CCIS, CCV processing will begin when the attendant first receives
RBT. However, for non-CCIS attendant transfers to a split queue, CCV processing will begin only after the at-
tendant completes the transfer.
3. Except for calls across CCIS, attendants are only allowed to transfer calls to pilot numbers. They may not call
pilot numbers directly. If an attendant dials pilot number directly, the call is ignored and the attendant will hear
RBT indefinitely.
4. If an attendant dials a pilot number directly across CCIS, the call will be treated as a normal trunk call.
5. If an agent or Non-ACD station user transfers a call to a split queue and hangs up before the agent at the desti-
nation answers, recall does not occur when the don't answer timer expires.
6. In a call transfer to a split queue, overflow service is provided to calls placed in queue.
PROGRAMMING
Assign "TRANSFER" key referring to Section 2.4 in CHAPTER 4 "Agent/Supervisory Position Data Assignment".
C-67A CALL TRANSFER TO SPLIT QUEUE - ACD
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