NEC Univerge SV8500 Programming Manual page 119

3. Data Programming
This section shows data programming divided into the types of ACD system in the figure below.
The following is the network configuration of ACD system in an FCCS Network.
PSTN
Node C
ICT
LEGEND
Type I : Non-ACD system (as an example for comparing with the other systems)
ACD calls may be transferred to this system from other ACD systems via the data programming of
Node C.
Type II : ACD Stand-alone system (ACD system provides ACD function in the self-node only)
ACD calls may be transferred to this system from other ACD systems via the data programming of
Node D.
Type III : Systems using "ACD Trunk for FCCS"
Node C – System providing ACD trunks only
Node D – System providing ACD trunks and ACD positions
Type IV : Systems using "AGENT ANYWHERE"
Node E – System providing ACD trunks and ACD positions
Node F – System providing ACD trunks and ACD positions
Network Configuration of ACD systems
Systems Node D
Type III :
using "ACD
Trunk for FCCS"
ICT
ACDP
Type IV : Systems using
"AGENT ANYWHERE"
Node E
ICT
Also, the node providing C-VNDM and NCN
CHAPTER 4
Type I : Non-ACD system
Node A
Node F
ICT
ACDP
– 103 –
OFFICE DATA DESIGN
Node B
Type II : ACD
Stand-alone
system
ICT
ACDP
ACD IC call
PSTN