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NEC Univerge SV7000 User Manual

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IP USER'S GUIDE

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  • Page 1 term term Series i / D IP USER’S GUIDE...

  • Page 3: Table Of Contents

    Table of Contents Face Layout............1 To Transfer a Call ..........38 Keys and Lamps ..........11 Conference............39 Soft Keys ............13 To Establish a Broker Call....... 39 Terminal Setup with the Up/Down Key...20 To Answer a Camped-on Call......40 Terminal Setup with the Feature Key .....22 Call Waiting –...
  • Page 4 Table of Contents Do Not Disturb ..........61 Privacy...............62 Privacy Release ..........63 Index ..............64 LCD Displays ............66...

  • Page 5: Face Layout

    Face Layout term (2-LINE NON DISPLAY) Call Indicator Lamp Programmable Keys Feature Recall Conf PQRS WXYZ Dedicated Function Keys Redial Answer Speaker Hold Transfer Microphone Speaker – 1 –...
  • Page 6 term (8-LINE WITH DISPLAY) Call Indicator Lamp LCD Display Soft Keys Help Exit Programmable Keys Feature Recall Directory Conf Message Dedicated Function Keys Redial PQRS WXYZ Answer OPER Microphone Speaker Hold Transfer Speaker – 2 –...
  • Page 7 term (16-LINE WITH DISPLAY) Call Indicator Lamp LCD Display Soft Keys Help Exit Programmable Keys Feature Recall Directory Conf Message Dedicated Function Keys Redial PQRS WXYZ Answer OPER Microphone Speaker Hold Transfer Speaker – 3 –...
  • Page 8 term (32-LINE WITH DISPLAY) Call Indicator Lamp term Lamp at top corner of D Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD (Note 1) term Liquid Crystal Display (LCD) display provides D activity information plus data, time and Soft Key Operation.
  • Page 9 Programmable Keys 13 LNR/SPD (Last Number Call/Speed Calling) [Programmable by telephone system administrator Press key to activate redial feature. Press redial and (Flexible Line/Feature Keys)] scroll back through numbers that have been dialed. • Station line access Until the desired number is displayed. •...
  • Page 10 term 20 D IP Adapter term term IP adapter can be attached to D Series i 8D/16D/32D terminals. It supports the same tele- term phony service as the original D terminal. term 2DT. Note 1: Not applicable for D term 2DT/8D/16D.
  • Page 11 term 16LD (16-LINE WITH MULTI-DISPLAY) Call Indicator Lamp term Lamp at top corner of D Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD (Note 1) term Liquid Crystal Display (LCD) display provides D activity information plus data, time and Soft Key Operation.
  • Page 12 Programmable Keys 14 Microphone [Programmable by telephone system administrator Built-in microphone is used for hands free operation (Flexible Line/Feature Keys)] with speakerphone. • Station line access 15 Up/Down • Trunk line access DOWN • Feature access Used to adjust LCD contrast, speaker/receiver vol- [Programmable by user (Flexible Line)] ume, and ringer volume.
  • Page 13 20 16LD Display Default status of display. Exit Help Key No. Display Feature Name PICK Call Pick-up Call Forwarding - Don't Answer − Call Forwarding - All Calls − & − E-OVR Executive Override VOICE Voice Call indicate the icon area. For more detailed description, please refer to the next page.
  • Page 14 Detailed Descriptions of User’s status and Icon: Flashing Pattern User’s Status Icon • Idle No Icon • Call Hold (Individual Hold/Individual Hold on Call Park Group) Blink Note • Call Hold (Other Party Hold/Other Party Hold on Call Park Group) •...

  • Page 15: Keys And Lamps

    Keys and Lamps Programmable Keys term  These are examples of D features available by pressing the programmable keys. Some features may be pro- grammed by the user. Others must be programmed by the telephone system administrator. AICM Press key to activate “Automatic Intercom”. DICM Press key to activate “Dial Intercom”.
  • Page 16 S&R (Save and Repeat) Press key to store a number or redial a stored number. Press key to cause chime at predetermined station. Lamps Call Indicator Lamp term Lamp at top of D Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left.

  • Page 17: Soft Keys

    Soft Keys 4051 7:35 AM MON 18 JUL 2002 >>> Exit Help term term Note: Soft Key functionality is optional and may not be available on your D Series i/D IP telephone. term term The Soft Keys on the D Series i/D IP provide a set of functions on the LCD that adapts to the changing state of the telephone.
  • Page 18 Default Function Displays for Each Status Default Soft Key settings are provided corresponding to particular functions. Different Soft Key settings are displayed at the bottom of the LCD depending on the state of the call, as shown below. Different patterns of Soft Key settings can be registered for individual call states and assigned to individual terminals as required.
  • Page 19 BUSY BUSY 2000 (Time display) >>> Push >>> BUSY 2000 (Time display) S&R >>> CONNECTION 2000 (Time display) >>> CONSULTATION HOLD TRANSFER 2000 (Time display) CONF >>> – 15 –...
  • Page 20 Soft Key Features When the Soft Key corresponding to a desired function name is operated, the selected function name starts to blink on the LCD. The blinking display of available functions takes precedence over the display of functions specified by the Soft Key pattern.
  • Page 21 PICK (Call Pickup – Group) Permits a station user to answer any calls directed to other lines in the user’s preset Call Pickup Group. CONF (Three-way Calling) Enables a station user to establish a three-way conference by connecting an additional party to an already existing conversation.
  • Page 22 MIC (Microphone On/Off) Allows the user to turn the microphone on and off for use with the speakerphone. BPAGE (Button Page) Allows the user to assign two functions to each feature or speed key and to toggle between pages. HSET (Headset) Allows the user to go off- and on-hook when using the headset.
  • Page 23 RMUTE (Ringer Mute) Allows a station user to mute or recover station ringing. >>> (Display Function Next Page) Allows the user to scroll to the next display screen. <<< (Display Function Previous Page) Allows the user to scroll to the previous display screen. –...

  • Page 24: Terminal Setup With The Up/Down Key

    Terminal Setup with the Up/Down Key term term term term Note: Not Displayed for D 65/D Series III and D 75/D Series E mode. term term Series III/D Series E : North America term term 65/D 75 : Australia, Asia, Latin America, Middle East, Russia To adjust the handset receiver volume Press the Up/Down key in the off-hook status or engaged in a call.
  • Page 25 To adjust LCD contrast Press the Up/Down key in the on-hook status. – 21 –...

  • Page 26: Terminal Setup With The Feature Key

    Terminal Setup with the Feature Key Microphone On/Off LED on Mic key shows the status of the built-in microphone. To change microphone status Press Soft Key associated with the MIC Display or press Feature and 1. To adjust initial receiving volume Handset receiver volume can be changed.
  • Page 27 To select ringer tone term term The D Series i/D IP has 10 kinds of ringer tones that you can select. Press Feature and 3. The LCD displays the selected tone number (n=1 ~ 10). RINGER TONE (Time display) Tone No. Frequency (Hz) Modulation (Hz) 520/660...
  • Page 28 To adjust transmission/receiving volume Handset volume can be changed. Press Feature and 4. The LCD displays the current volume. T/R VOL. SMALL (Time display) Press Feature and 4 again to alternate between Small and Large volume. T/R VOL. LARGE (Time display) To activate hands-free To set hands-free on: Press Feature and 5.
  • Page 29 Dynamic Dial Pad on/off The user can originate a call at first hand without lifting handset or pressing Speaker key. Press Feature and 8. The LCD displays: Direct Dial Pad (Time display) Direct Dial Pad (Time display) Note: When this feature is ON, the user may initiate a call by immediately dialing the number and the station will go hands-free off-hook automatically.

  • Page 30: Login/Logout (Ip Enabled D Term Term Ip Only)

    term term Login/Logout (IP Enabled D IP Only) To Login When login mode is activated, following procedure is required. Enter login code and press Set key. (The station number is used as the Login code.) Enter the password and press OK key. If the login code is accepted, display changes to normal idle status.
  • Page 31 To Logout Press the preassigned logout button on the terminal. Note 1: This location is an example. Note 2: Logout button is assigned by data setting at the Voice Server. “LOGOUT?” is displayed on the LCD of the terminal. Press the logout button on the terminal again. –...

  • Page 32: To Originate An Outside Call

    To Originate an Outside Call Lift handset or press Speaker key, receive dial tone. Dial the Central Office access code, e.g. 0. Dial desired telephone number. Elapsed Trunk Trunk Use handset or MIC to converse. time type number Display indicates: 15:39 (Time display) To Originate an Internal Call...

  • Page 33: To Originate A Call Using Speed Calling (One-Touch Buttons)

    Note 4: Speed calling for feature access: Speed call keys may be used as a feature key by storing the UNIVERGE SV7000 feature access code. The features may be pr ogrammed on a system basis by the system administrator .

  • Page 34: To Originate A Call Using Speed Calling (Individual/Group)

    To Originate a Call Using Speed Calling (Individual/Group) Press the Redial button. Press the desired speed calling number. LNR[ ]/SPD[_ _] –X XXXXXX To Originate a Call Using Speed Calling – System To program Speed Calling – System key (on one-touch seed calling key) Press Feature key.

  • Page 35: Account Code

    Account Code To enter Lift handset or press Speaker , receive dial tone. Enter feature access code, receive service set tone. Enter “Account Code” (up to 10 digits). Receive dial tone and dial desired number. To enter account code after authorization code Lift handset or press Speaker , receive dial tone.

  • Page 36: Authorization Code

    Authorization Code To enter without account code Lift handset or press Speaker , receive dial tone. Enter feature access code, receive service set tone. Enter “Authorization Code” (up to 10 digits). Receive dial tone, dial desired number. - Or - Lift handset, receive dial tone.

  • Page 37: To Answer A Voice Call Hands Free

    Using the Soft key Lift handset Dial desired station number; VOICE Soft Key appears while station is 2000 ringing. (Time display) VOICE >>> Press VOICE Soft Key. Speak to called party. Note 1: A Voice Call may be programmed on a one-touch speed key by pressing Speed Dial button, dialing the exten- term sion, and pressing the Transfer key.

  • Page 38: Automatic Intercom

    Automatic Intercom To initiate Lift handset or press Speaker key. Called party Press the AICM key. Hear ringback tone. (Time display) To answer Calling party AICM key flashes red indicating an incoming intercom call. (Time display) Press AICM, lift handset or press Speaker. LED lights solid green. If called station is engaged in a non-intercom call, the station may press AICM after placing original caller on hold (with HOLD key).

  • Page 39: Manual Intercom

    Manual Intercom To initiate Press MICM, lift handset or press Speaker, ringback tone is heard. Called party Press the SIG key if it is desired for the called station to hear ringing. (Time display) To answer Calling party MICM key flashes, indicating an incoming call. Ring tone may also be heard. Press MICM.

  • Page 40: Dial Intercom

    Dial Intercom To initiate Lift handset or press the Speaker key. Press DICM key. Called party Dial desired intercom station number. Receive ringback tone. (Time display) To answer DICM LED flashes, indicating an incoming intercom call. Press DICM. Calling party Lift handset or press Speaker.

  • Page 41: To Place A Call On Hold

    Visual and audible signal (rapid flash and ring burst) is sent to station that placed call on hold. Note 1: A transfer or conference call may be placed on hold depending on software level of the UNIVERGE SV7000. Note 2: Hold shows as a flashing green LED on your phone. The same line on other phones shows as a flashing red LED.

  • Page 42: To Transfer A Call

    If unanswered After preprogrammed time, Automatic Recall is initiated. Visual and audible signal (rapid flash and ring burst) is sent to station which placed call on Exclusive Hold. Recall shows as a flashing green LED on your phone, and solid red on other phones with same line. Note: Exclusive Hold excludes any other phone from picking up your held call.

  • Page 43: Conference

    Conference With call in progress, ask party to hold. Press Transfer, receive interrupted dial tone. Dial desired number. After call is answered, press Conf. Conf LED lights. CONF Three-way conference is established. (Time display) Using the Soft Key Transfer With a call in progress, press and dial desired number.

  • Page 44: To Answer A Camped-On Call

    To Answer a Camped-on Call (from the attendant) While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. Press Answer. Call in progress is placed on hold. Trunk Trunk Connection to camped-on call is established. type number Press Answer to return to original call.
  • Page 45 – Or – Lift handset or press Speaker . Dial “Call Waiting” access code, receive dial tone. C WAIT (Time display) Dial busy station. C WAIT SET 2000 (Time display) Using the Soft Key Called station Dial desired station and receive busy tone. number Press CW Soft Key receive call waiting ringback tone.

  • Page 46: Call Park

    Call Park To program call park key (on one-touch speed calling key) Press Feature . Press one-touch speed key. Press Recall. ! displays on LCD. Dial “Call Park” access code. Press Feature again. Parked station To park a call or trunk While connected to a station or trunk CALL PARK.

  • Page 47: Call Pick-Up (Group)

    Call Pick-up (Group) When station within pick-up group rings Lift handset. Press CALL PICK-UP or dial “Call Pick-up” access code (may be stored on one-touch speed calling key). Connection to calling party is established. Called Calling If currently on a call, press Transfer and dial “Call Pick-up” access code. station party The original party is placed on hold.

  • Page 48: Outgoing Trunk Queuing

    When trunk is available, setting station is alerted by ringing and flashing red LED. Press Speaker or lift handset. Dial tone is heard or number is automatically dialed if UNIVERGE SV7000 is pro- grammed with Least Cost Routing. Off-hook Trunk Queuing Press Speaker, receive dial tone.

  • Page 49: Executive Override

    Executive Override If called station is busy Overridden station Press OVERRIDE. OVERRIDE 2001 Interrupted parties receive warning tone. (Time display) Three-way conference is initiated. Conf LED lights. CONF (Time display) Using the Soft Key Press E-OVR Soft Key. OVERRIDE 2001 Interrupted parties receive warning tone and three-way conference is initi- (Time display) ated.

  • Page 50: Call Forwarding - All Calls

    Call Forwarding – All Calls To set Press Speaker . Receive dial tone. If setting for another station, press MULTILINE APPEARANCE . Press FWD or dial “Call Forwarding – All Calls” access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. term FWD LED lights (at your station or at the D of the multiline station you...

  • Page 51: Call Forwarding - Busy Line

    To cancel Press Speaker. Receive dial tone. If cancelling for another station, press MULTILINE APPEARANCE. Press FWD or dial “Call Forwarding – All Calls” cancel code. Receive ser- FORWARD CANCEL term vice set tone. LED goes out at your station (or the D of the multiline sta- (Time display) tion).
  • Page 52 Using the Soft Key Press FDB Soft Key. Receive special dial tone. Dial destination; wait for service set tone. “FORWARD SET” is displayed; Call Forwarding – Busy Line is set. FORWARD SET (Time display) >>> term To verify (with D 8D/16D/32D) Press FWD-BY.

  • Page 53: Call Forwarding - Don't Answer

    Call Forwarding – Don’t Answer To set Press Speaker. Receive dial tone. MULTILINE APPEARANCE If setting for another station, press Press FWD-NA or dial “Call Forwarding – Don’t Answer” access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. term FWD LED lights (at your station or at the D of the multiline station you are setting).

  • Page 54: Logged Out Ip Station - Call Destination

    To cancel Press Speaker. Receive dial tone. If cancelling for another station, press MULTILINE APPEARANCE. Press FWD-NA or dial “Call Forwarding – Don’t Answer” cancel code. FORWARD CANCEL term Receive service set tone. LED goes out at your station (or the D of the (Time display) multiline station).
  • Page 55 To cancel Lift handset or press Speaker key; receive Dial Tone. Dial “Logged Out IP Station – Call Destination” cancel code; receive service set tone. Replace handset or press Speaker key. Logged Out IP Station – Call Desti- FORWARD CANCEL nation is canceled.

  • Page 56: Call Back

    Call Back If called station is busy Called party Press CALL BACK. Receive service set tone. CALLBACK SET 2000 (Time display) – Or – Press the FLASH key and enter “Call Back” access code. Called party When both parties become idle, calling party’s phone rings. Calling party CALLBACK 2000 would go off hook and hear ring back tone.

  • Page 57: To Save And Repeat A Number

    To Save and Repeat a Number To save Press Speaker. Dial desired telephone number. Press S&R. Dialed number is now stored. S&R LED lights. – Or – Receive internal call. Press S&R. Number is stored in memory. S&R LED lights. Using the Soft Key Press S&R.

  • Page 58: To Leave A Message

    To Leave a Message Press Speaker. Receive dial tone. Dial desired station number. Encounter no answer or busy condition. Called station term Press MSG. Message is sent to called D MESSAGE SET 2001 Called station MSG LED lights. (Time display) term Note 1: Up to four messages can be stored in D memory.

  • Page 59: Voicemail System

    To erase To erase a message without returning the call, press MSG to display desired message. Dial # or while message displays. Message is erased. MESSAGE CANCEL Note: If station that left message is busy, callback or MSG may be set. If station (Time display) that left message does not answer, MSG may be set, notifying originating party that a message return was attempted.

  • Page 60: Meet-Me Paging

    Meet-me Paging Example: Station A can page Station B. When Station B dials answer code, they are connected. To page (station A) Trunk number Dial “Paging” access code, receive continuous ringback for one second. PAGING Page station B. (Time display) Remain off hook or hang up.

  • Page 61: Paging Transfer

    Paging Transfer Calling trunk Example: Station A receives an important call for Station B who is not at a desk. number Station A can page Station B. When Station B dials the Paging TRANSFER DDD 3 answer code, Station A can announce the call and transfer it to Sta- (Time display) tion B.

  • Page 62: Boss/Secretary Transfer

    – Or – (Dependent on System Programming) Station B dials “Paging” answer code, and is immediately connected to the PAGING DDD 3 calling party. (Time display) Boss/Secretary Transfer Secretary Calling party Lift handset, press boss’ ringing line. Ask calling party to hold. DDD 3 (Time display) Press boss’...

  • Page 63: Boss/Secretary - Mw Lamp Control

    Boss/Secretary – MW Lamp Control To set MW at boss’ station With caller on the line Lift handset or press Speaker. Press boss’ ringing line. Ask calling party to hold. Press the MW-SET line/feature key. No service set tone is heard. MW SET (Time display) Boss sees MW on display and can call secretary to receive message.

  • Page 64: Boss/Secretary Override

    Boss/Secretary Override Example: Station 2000 is boss, Station 2001 is secretary. Boss is connected to Trunk A. Incoming call on Trunk B connects to secretary, but is intended for boss. To program boss/secretary override key Press Feature. Press a Speed Calling key. Dial “Boss/Secretary Override”...

  • Page 65: Do Not Disturb

    Option 2 Boss presses Answer and converses with secretary. Trunk A is placed on hold. Boss presses station 2001 key and converses with Trunk B. Boss presses Answer to reconnect to Trunk A. Secretary hears reorder tone, hangs up. Boss can alternate between the two parties by pressing Answer. Option 3 If boss does not respond to 3 bursts of tone, secretary presses Recall.

  • Page 66: Privacy

    Privacy While off-hook Press DND. LED lights. Privacy feature prevents interruptions for the duration of the call. PRIVACY SET (Time display) Using the Soft Key Press flashing DND Soft Key. “DND” flashes when set. PRIVACY SET Privacy feature prevents interruptions for the duration of the call. (Time display) >>>...

  • Page 67: Privacy Release

    Privacy Release term term Example: D Station B is engaged in a conversation, and allows D Station A to enter the call in progress. Station A lifts handset or presses Speaker. Station A presses the line appearance of Station B. Warning tone is sent to the interrupted parties (optional).

  • Page 68: Index

    Index Account Code ............31 Establishing a Broker Call ........39 Answering a Camped-on Call ........ 40 Exclusive Hold ............37 Answering a Message ..........54 Executive Override ..........45 Answering a Voice Call Hands Free ...... 33 Exit ............... 4 Authorization Code ..........
  • Page 69 Privacy Release ............. 63 Number Save and Repeat ........53 Saving and Repeating a Number ......53 Speed Calling – System ........17 Off-hook Trunk Queuing ......... 44 Speed Calling Call Origination Originating a Call Using Speed Calling (Individual/Group) ..........30 (Individual/Group) ...........

  • Page 70: Lcd Displays

    LCD Displays 15:39 Time elapsed, trunk type and number for outside call DND SET/CANCEL Time elapsed for parked call Do Not Disturb set or cancelled Direct Dial Pad ON/OFF Parked call retrieved from a remote station, showing Dynamic Dial Pad status the number of the station that parked the call E-HOLD XXXX...
  • Page 71 LCD Displays (continued) HOLD XXXX Station placed on hold MSG XXXX HH:MMPM Message waiting (calling station and time of mes- sage) MESSAGE BUSY Intercom call with called or calling party number Called station message memory Busy – cannot store Automatic Intercom addition messages Manual Intercom Dial Intercom...

  • Page 72: Transfer

    LCD Displays (continued) OVERRIDE RINGER TONE Overriding intercom call through bridging Ready for Ringer tone selection Automatic Intercom Dial Intercom Manual Intercom SPEED SET OVERRIDE XXXX Speed Calling number saved in memory Executive Override PICK UP XXXX TRANSFER Call Pickup of station within group showing called and Ready to transfer a call calling stations TRANSFER...
  • Page 73 WAIT P-RLS? Prompt when requesting privacy release at another station – 69 –...
  • Page 74 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. Stock #: 4393914 Issue 1 Copyright ©2004 NEC Business Solutions Ltd April 2004 Document No. NEC-8695...

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