NEC Univerge SV8500 Programming Manual page 149

SERVICE CONDITIONS
1. PS cannot be assigned as an ACD Agent position.
2. PS cannot be specified as an Overflow and a Night destination.
3. When a PS user attempts to hand over while the PS is ringing the ACD Pilot Number or the particular ACD
Agent position, the call is released.
4. When the PS in roaming status dials the ACD Pilot Number, the PS user hears ROT. Also, when an ACD call
is transferred to the PS in roaming status, ACD agent position hears ROT after receiving no tone for a few min-
utes.
5. This function is available via FCCS link.
- The call originated from PS can be terminated to ACD Agent Position via FCCS link.
PS
ANS
DIR SPD LDR
PAUSE
F1 F2 F3
FNC
CLEAR
L1 L2 END
PWR
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
7 8 9
PQRS TUY WXYZ
*
0 #
Dials ACD Pilot Number
assigned at Node B
- ACD Agent Position can transfer ACD incoming call to PS via FCCS link.
ICT
1 2
4 5
7 8
0
*
Agent Position
6. This function is also available for Analog Agent Positions and Hot Agent Positions.
7. This function does not support Callpath Service Architecture (a trademark of International Business Machines,
Inc.)
These messages are sent to the Host for the ACD system from ACDP to control the currently connected call.
Note:
For details on the Infolink Messages, refer to "INFOLINK DATA MESSAGES [1-99]" in ACD System Man-
ual.
8. ACD service of PS only supports services mentioned in this manual.
9. Transferring ACD incoming call to PS will not be available if the PS is accommodated in Multi-Line of the
Dterm.
PROGRAMMING
No manual operation is required.
A-140A ACD-ACCESS - ACD
ZT
CSINT
Node A
FCCS
3
6
9
#
ACD Call Transfer to
PS via FCCS Link
Node A
FCCS
Node B
CSINT
ACDP
– 133 –
Node B
1 2 3
4 5 6
7 8 9
0
* #
Agent Position
ACDP
ZT
PS
ANS
DIR SPD LDR
PAUSE
F1 F2 F3
FNC
CLEAR
L1 L2 END
PWR
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
7 8 9
PQRS TUY WXYZ
* 0 #