NEC Univerge SV8500 Programming Manual page 142

A-86A AUTO WORK MODE FOR PBX CALLS - ACD
GENERAL DESCRIPTION
All the agents, within a split, can automatically be placed in Work mode when handling a call on a Non-ACD line.
Incoming and outgoing Non-ACD calls are treated separately.
When this feature is applied to incoming Non-ACD calls, an agent will be automatically placed in Work mode upon
receiving an incoming Non-ACD call.
When this feature is applied to outgoing Non-ACD calls, an agent will be automatically placed in Work mode upon
receiving dial tone on their Non-ACD line.
If Work mode is restricted, Break mode is used instead.
OPERATING PROCEDURE
None
SERVICE CONDITIONS
This feature is implemented through the ACDSPL PCPro command. The command data is on a split-wide basis.
PROGRAMMING
ACDSPL
AWPI: Auto work mode for the ACD call when handling an incoming non-ACD call
0 = Not available
1 = Available when the non-ACD call is terminated
2 = Available when the non-ACD call is answered
3 = Available when the non-ACD call is terminated/answered
AWPO: Auto work mode for the ACD call when originating a non-ACD call
0 = Not available
1 = Available
ARPR: Work mode is canceled automatically when the non-ACD call is complete
0/1 = Not available/Available
AWPRST: Auto Work Timeout Restriction
0/1 = Allowed/Restricted
When setting Auto Work Mode (AWPI = 1-3, AWPO = 1), assign "1" to the AWPRST parameter.
Note:
The table below illustrates an example of the data setting in combination of AWPI/AWPO/ARPR.
Method for Work Mode for Node Calls
Automatic operation for Set/Cancel
Automatic operation for setting
Manual operation for cancel
A-86A AUTO WORK MODE FOR PBX CALLS - ACD
Set/Cancel
AWPI
2 or 3
1
– 126 –
AWPO ARPR
1 1
1 0