NEC Univerge SV8500 Programming Manual page 34

Table 2-1 ACD System Capacity for the countries except North America
DESCRIPTION
1 Quantity of ACD Tenant/System
2 Number of Split/ACD Tenant
3 Number of Split/System
4 Quantity of ACD Agent Position/Split
Quantity of ACD Agent Position/ACD
5
Tenant
Quantity of ACD Agent Position/
6
System
7 Quantity of Line Group/System
8 Quantity of ACD Line/Line Group
9 Quantity of ACD Line/System
10 Quantity of Queuing Call/Split
11 Number of Queue Level/Split
12 Quantity of Queuing Call/System
Acceptable number of ACD calls (from
stations) at the same time (terminated to
13
ACD pilot number from station)/System
Note 2
Acceptable number of ACD calls (from
stations) at the same time (terminated to
14
ACD pilot number from trunk)/System
Note 2
Kind of ID Code/System Note 3
15
16 Maximum Number of Digits for ID Code
17 Kind of Monitor Number
18 ACD Call Control Vector (CCV)
19 Week Schedule Number
20 IVR Port
This built-in 25 agent positions is not available for an additional method. Therefore, it cannot be added
Note 1:
even if any client license software is purchased. System initialization is required when using the additional
method other than the built-in 25 agent positions for the first time.
If exceeding the acceptable number, ringback tone (RBT) is heard.
Note 2:
A maximum number of the ID code types is dependent on the numbering plan for the system.
Note 3:
The number of Agent positions must be same as or smaller than the capacity of MIS.
Note 4:
Client License Software
Built-In
(additional method) Note 4
FOR 25
Agent
Positions
Note 1
9
5
5
25
25
Depends on the number of Client License Software
25
30
75
75
75
1~250
75
25
50
×
100 5 the number of Client License Software
9
100
25
5
25
– 18 –
CHAPTER 2 GENERAL INFORMATION
ACDP
2000 Agent
Positions
(Maximum)
9
250
250
254
255
6000
700
250
6000
500
3000
9
4000
900
250
255