NEC Univerge SV8500 Programming Manual page 180

D-133A DO NOT DISTURB - SPLIT - ACD
GENERAL DESCRIPTION
The Do Not Disturb feature disables queuing when there are no agents logged onto the split. When the last agent
logs off the split will be automatically placed in the Do Not Disturb mode. Although similar to Night Mode in some
respects this feature does not activate the NIGHT lamp. Incoming calls cannot queue to this split as long as it is in
the Do Not Disturb mode. As soon as an agent logs in the Do Not Disturb mode is cancelled and queuing is enabled.
See also "STRANDED CALL ROUTING [S-108]" for how to process calls which were left behind in queue when
the last agent logs off.
If the Do Not Disturb mode is active any Call Control Vector (CCV) step that would cause a call to be queued to the
split is ignored. The CCV processing will continue until a queuing or transfer step is reached. Any Pause and An-
nouncement steps that are encountered, between the ignored queuing step and the subsequent queuing/transfer step,
are also ignored.
After the call is queued to another split or transferred to a Non-ACD number, the CCV processing will continue in
a normal fashion, with every Pause and Announcement step processed normally.
OPERATING PROCEDURE
The DO NOT DISTURB option is implemented through the ACDSPL PCPro command. The command data is on
a split-wide basis.
The following example illustrates how the feature functions.
1. Split #5 has been programmed to be placed in DO NOT DISTURB mode when agents are not logged onto the
split. There are no agents logged onto Split #5.
2. A call to an ACD pilot number processes the CCV shown above.
3. The Queue to Split #5 in step #1 is ignored, because Split #5 is in DO NOT DISTURB mode.
4. The Pause in step #2 is ignored because the call was not queued during step #1.
5. Also the Announcement in step #3 and the Pause in step #4 will be ignored since the call was not queued.
D-133A DO NOT DISTURB - SPLIT - ACD
Do Not Disturb CCV Example
CCV INSTRUCTION
Step
1. 10 (QUEUE TO SPLIT)
2. 1 (PAUSE)
3. 2 (ANNOUNCEMENT)
4. 1 (PAUSE)
5. 8 (CONDITIONAL QUEUE TO SPLIT)
6. 2 (ANNOUNCEMENT)
(CCVACT)
– 164 –
DETAIL DATA
(CCVACT DATA)
5
15
3
22
12
4