Acd Announcement Mailbox - NEC UX5000 Manual

ACD Announcement Mailbox

Description
The ACD Announcement Mailbox can provide the announcements for UX5000 Automatic Call Distribu-
tion. It is a simple, announcement-only mailbox. It will play once and then the voice mail will silently hang
up (without saying "Goodbye"). The ACD Announcement Mailbox message is recorded by the System
Administrator, the same as for normal Announcement Mailboxes. This allows the UX5000 ACD to have
customized announcements for callers waiting in queue for an agent to become free.
Related Features
Next Call Routing Mailbox (page 247)
The Next Call Routing mailbox can provide additional dialing options to the caller listening to the ACD
Announcement Mailbox message.
System Administrator (page 283)
The System Administrator can record the ACD Announcement Mailbox message.
Tenant Service (page 287)
Tenant Groups may limit access to an ACD Announcement Mailbox.
Programming
Step 1 Set up the Announcement Mailbox.
1.1
Step 2 To record the ACD Announcement Message:
2.1
Step 3
To provide the caller listening to the ACD Announcement Mailbox message with additional
dialing options:
3.1
3.2
UX Mail Manual
C : M O E
USTOMIZE AILBOX PTIONS DIT
- Select ACD Announce.
✔ By default, there are no ACD Announcement Mailboxes defined.
S O .
EE PERATION BELOW
✔ By default, a message is not recorded.
C : M O E
USTOMIZE AILBOX PTIONS DIT
- Specify a Next Call Routing Mailbox.
✔ By default, there is no Next Call Routing Mailbox defined.
R N C R M
EVIEW EXT ALL OUTING AILBOX
ACD Announcement Mailbox
: ACD A : M
NNOUNCEMENT AILBOX
: A : N C R
NNOUNCEMENT EXT ALL OUTING
( 247) .
PAGE FOR MORE
T ( 351).
YPE PAGE
M ( 352).
AILBOX PAGE
Chapter 2: Features ◆ 45
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