NEC Univerge SV8500 Programming Manual page 70

STEP 4: ACDPSN-Assign the ACD position
*, # cannot used for station (ACD Line, Non-ACD Line) number.
Note 1:
When MIS system is used, normally assign "0".
Note 2:
STEP 5: ARSC- Assign the route restriction class data for non-ACD line.
ACD LINE
STEP 6: ASFC- Assign the service feature class data
Assign only SFI as mentioned in this manual. Do not assign any Business SFI (such as Call Forwarding
Note:
Don't Answer, Call Forwarding All, Call Forwarding Busy, Call Pickup and so on) to an ACD Line.
STEP 7: ATNR- Assign the tenant restriction data for non-ACD calls
• TN: Tenant No. 1-9
• NACD: My Line No. used as a non-ACD line for a personal call.
• ACDL: ACD Line (Virtual Line)
• PTYPE: 0 = Agent Position
1 = Supervisory Position
• SPLC: Split to belong
0 = All Split
1 = Specified Split
• SPL1: Split Group Number (1~250)
Valid for SPLC = 1
Non-ACD LINE
• SFI95 (Direct Call Restriction)
ACD Line: SFI95 = 1 (Restricted)
Non-ACD Line:SFI95 = 0 (Allowed)
• SFI132 (Non-ACD line incoming call Restriction while ACD line is busy)
• When ACD tenant is different from Node tenant, set the Non-ACD Line to be allowed to
connect to the business tenant.
• Agent position
STEP 1: Log off the agent position.
STEP 2: Delete the agent position data in ACDPSN.
STEP 3: Delete the function key data of the agent position in AKYD.
STEP 4: Delete the station data of the agent position in ASDT.
• Supervisory position
STEP 1: Log off both the agent position and the supervisory position.
STEP 2: Delete the Split data in ACDSPL.
CHAPTER 4
Note 2
Outside Route
other than ACD Incoming Route
ACD Incoming Route
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OFFICE DATA DESIGN
Note 1