Installation Of Acd Agent Position - NEC Univerge SV8500 Programming Manual

3.1.1

Installation of ACD Agent Position

• For the cable connection between the Agent Position and the Telephony Server, refer to the related manuals.
• Attach the provided keys pads/labels to identify the names of the keys. For the Feature key data assign-
ments, refer to Section 2.4 "Agent/Supervisory Position Data Assignment" in CHAPTER 4 and AKYD
command in the Data Programming Sheets.
Figure 3-3 Key Pads on ACD Agent Position Keyboard (Dterm Series E/Dterm 75)
CW AUTO/MAN ASSIST
TRKTRBL RECALL ACDCALL LINE
FUNC HAND/HEAD MIC
1 2 3
4 5 6
7 8 9
0 #
HOLD XFR CONF
FLEX KEY
– 30 –
CHAPTER 3
EMER
SPKR
RLS
BREAK
LOGON
TALLY
WORK
INSTALLATION