NEC Univerge SV8500 Programming Manual page 387

(4) Auto-Print and Tally-Oh Codes
Some Bad Call Notifications are always printed on PCPro because of their importance. These codes are
marked as Auto-print in the above table. All codes not marked Auto-print are turned off when ACD is ini-
tialized, but can be manually turned on using the Tally-Oh code 075. To use, press the Tally key on any
agent or supervisor phone and enter:
• 075;
• the two-digit reference number listed in the above table;
• either 0 (Off) or 1 (On);
• the # key.
For example, to turn on the Bad Call Notification print-out for "Call Recovered," press TALLY 075291#.
To change all Bad Call Notifications, use the reference number 00. For example, pressing TALLY 075000
turns off all codes.
(5) Examples
• Agent 4031 reported trunk trouble while connected to route 134, trunk 10, with the held station 4302.
1: 20 01
• Route 5 trunk 14 abandoned after ringing 72 seconds at agent position 5432.
1: 20 03
• Station 4003 has placed a direct call to the ACD line on station 5144.
1: 20 04
• An attempt to connect route 7 trunk 3 to agent 6640 has failed. Caller is being re-queued.
1: 20 05
• Successive attempts to connect route 3 trunk 15 have failed. Caller was dropped.
1: 20 06
• A second attempt is being made to connect route 3 trunk 15 to agent 5677.
1: 20 07
• A connection attempt to agent 2002 has failed. Checking agent for valid status.
1: 20 08
• Agent 78300 used Tally-Oh code to forcibly logoff.
1: 20 09
• Supervisor 3888 used Tally-Oh code to force logoff of agent 3005.
1: 20 10
• Supervisor 3888 used Tally-Oh code to force agent 3005 into break mode.
1: 20 11
• Supervisor 3888 used Tally-Oh code to force agent 3005 into ready mode.
1: 20 12
4A 31 00 00 00 00
54 32 00 00 00 72
51 44 00 00 00 00
66 4A 00 00 00 00
00 00 00 00 00 00
56 77 00 00 00 00
2A A2 00 00 00 00
78 3A A0 00 00 00
3A A5 00 00 00 00
3A A5 00 00 00 00
3A A5 00 00 00 00
CHAPTER 8
2: 01 34 00 1A
2: 00 05 00 14
2: 4A A3 00 00
2: 00 07 00 03
2: 00 03 00 15
2: 00 03 00 15
2: 00 00 00 00
2: 00 00 00 00
2: 38 88 00 00
2: 38 88 00 00
2: 38 88 00 00
– 371 –
SYSTEM MAINTENANCE
43 A2 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00
00 00 00 00