NEC Univerge SV8500 Programming Manual page 231

20. When assigning SFI = 132 to Non-ACD Line, Call Termination to the Non-ACD Line is restricted while in con-
versation by using ACD Line or Multi Line. Thus, if Non-ACD Line is assigned as destination of ASSIS-
TANCE - ACD AGENT - ACD [A-32A], Assistance Call is restricted while the destination party is engaged in
a conversation by using Multi Line.
21. Multi Lines can be assigned as destination of ASSISTANCE - ACD AGENT - ACD [A-32A].
22. This feature does not support IVR/Host Interlock (Infolink). For example, ACD terminal Multi-Line cannot ar-
rive at specified numbers via Infolink message IF.
PROGRAMMING
STEP 1: Assign Station data by ASDT (for Digital terminals)/AISTL (for IP/SIP terminals).
STEP 2: AKYD - Assign Multi Line to each Line/Feature Key of Agent/Supervisory Position.
KYN: Key Number (1-40)
KYI: Assign "2 (Multi Line)."
TN: Tenant Number of Multi Line
STN: Station Number of Multi Line
KD: Kind of Line (0-2)
STEP 3: ASFC - When Call Termination to Non-ACD Line is restricted while in conversation by using ACD Line
or Multi Line, assign the following data.
SFC: Service Restriction Class (1-15)
SFI: 132 (Call Termination to Non-ACD Line is restricted while in conversation by using ACD Line or
Multi Line.)
RES: Assign "1".
When using Business features such as Call Pickup, Station Hunting and Call Forwarding, assign the necessary data
by referring to Data Programming Manual.
Assign the Selectable Station Call Pickup to use call pickup feature. Lift the restriction of Selectable Station Call
Pickup (SFI 183) for ACD/Non-ACD Line.
Only the Multi Line of Agent/Supervisory Position can be programmed to Call Pickup-Group. ACD/No-
Note:
ACD Lines are not supported.
M-110A MULTI-LINE SUPPORT - ACD TERMINAL - ACD
– 215 –