3. INSTALLATION PROCEDURES
3.1 Peripheral Equipment Installation
This section explains the installation procedures of the following peripheral equipment for the ACD System.
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3.1.1 ACD Agent Position
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3.1.2 ACD Supervisory Position
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3.1.3 MIS
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3.1.4 Emergency Recorder
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3.1.5 Announcement Machine
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3.1.6 IVR/Host
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CHAPTER 3
INSTALLATION