Chapter 7 System Operations; General - NEC Univerge SV8500 Programming Manual

CHAPTER 7 SYSTEM OPERATIONS

1. GENERAL

This Chapter explains the operating methods of the ACD System in the following sections:
• Operation of Dterm agent position/supervisory position
Log On/Log Off
Answer Mode
Work Mode
Break Mode
Tally Count
Trunk Trouble Report
Call Transfer
Night Service
Assistance
Emergency/Recorder
Monitoring/Supervisory Override
• ACD system restart processing
For operation management, refer to the Operations and Maintenance Manual.
See Section 3
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CHAPTER 7 SYSTEM OPERATIONS