NEC Univerge SV8500 Programming Manual page 199

L-48A LANGUAGE DEFAULT - ACD
GENERAL DESCRIPTION
This feature allows the selection of a language, applicable to an entire tenant, for use in messages displayed at po-
sitions where an agent is not logged onto the ACD system. The following are examples of messages that will appear
in the selected language:
1. The VACANT message, displayed when an agent is not logged on at the position;
2. The messages used during the logon procedure, such as LOGON ID?, (if logon ID codes are used);
3. The messages giving split information (name, queue depth, time of longest waiting call) that are displayed at a
vacant position when the agent presses the AUTO/MAN key.
OPERATING PROCEDURE
None
SERVICE CONDITIONS
1. This feature is implemented through an ACD PCPro command (ACDTN). The command data is on a tenant-
wide basis.
PROGRAMMING
ACDTN - LANG: 0 = English
1 = Japanese
2 = Spanish
3 = Italian
4 = French
5 = German
L-48A LANGUAGE DEFAULT - ACD
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