NEC Univerge SV8500 Programming Manual page 283

NAP-215-103
Sheet 2/2
Priority Processing
A
Log on and After Call Work mode release at ACD agent position.
Log on one of the agent positions in the split where calls queued in the non-priority queue and priority queue
are terminated, and release the After Call Work mode.
Incoming at ACD agent position.
Answering by ACD agent position.
• Check that the first communication can be held with the originator of the call in the priority queue (sta-
tion C).
• Check that the CW lamp on the agent position illuminates during queuing.
• Check that the number of waiting calls is indicated on the MIS terminal of the supervisory position
during queuing.
Release of ACD agent position.
• After the above, confirm the originators of the calls in the non-priority queue (station A, then station B).
Apply the test procedure above to all splits.
END
The priority of C.O. trunk call incoming queue is determined depending on the queue priority set with the
Note:
Assignment of Trunk Group data (ACDTG) command.
CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
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