NEC Univerge SV8500 Programming Manual page 179

SERVICE CONDITIONS
1. Connect displays are saved after logoff for each agent unless the agent is using a Personal Emergency Supervi-
sor. Those agents using Personal Emergency Supervisor must setup their connection displays each time after
logging onto the ACD system.
2. A maximum of 5 displays may be setup with each display being from 3 to 9 seconds.
3. A permanent display (time code of 0 seconds) must be the last display in the setup string. Any subsequent codes
entered will be ignored.
4. When more than 5 displays are coded only the first 5 will be displayed, the remaining entries will be ignored.
5. The same display sequence and display timing is provided both when the agent position begins ringing with an
incoming ACD call as well as when the agent answers the incoming ACD call. The permanent display is only
supported after the agent answers the phone and will be provided as a 9-second display when displayed during
the ringing phase. This is a security feature so that potentially private numbers are not left on display at an un-
occupied position.
6. Even a permanent display will be automatically reset at the conclusion of the ACD call.
7. This feature is available to all agents via Tally-Oh codes. The feature itself cannot be restricted.
8. Display timing accuracy is limited to ±2 seconds from the time indicated for each display.
PROGRAMMING
Assign the name for incoming call identification by following commands.
STEP 1: ACDPLT - Assign name corresponding to the pilot number.
NAME: up to 20 characters
STEP 2: ACDTG - Assign name corresponding to the route number.
NAME: up to 20 characters
STEP 3: ACDSPL - Assign the name corresponding to the split.
NAME: up to 20 characters
Since NAME programmed in ACDPLT and in ACDTG may be duplicated to display the trunk incoming
Note 2:
call, assign NAME in one of those two commands, and skip NAME parameter in the other command.
When MIS is used, name corresponding to the pilot number and name corresponding to the split are pro-
Note 3:
grammed from MIS terminal.
C-199A CONNECTION DISPLAYS - ACD
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