The following table is behavior of Agent (calling party) and MIS when call is restricted.
When Agent is
Blink the PPN
restricted from
making call to
PPN.
When Agent is
Blink the PPN
restricted from
transferring.
When Agent is
"MONITOR NUMBER?" is displayed
restricted from
monitoring.
When Agent is
Blink the Pilot number
restricted from
connecting to the
Pilot number.
S-153 SPLIT CONNECTION RESTRICTION - ACD
AGENT (CALLING PARTY)
Display of LCD
MONITOR NUMBER?
3 : 1 0 P M M O N 7 M A R 2 0 0 5
ROT (BT)
ROT (BT)
None
ROT (BT)
– 247 –
MIS Real Time
Screen
Kind of Tone
Not queueing.
Not queueing.
Not monitoring.
(No display)
Not queueing.