NEC Univerge SV8500 Programming Manual page 329

CCVACT
0 Blank
1 Pause
2 Announcement
3 Jump CCV
4 Hang up
5 Transfer
6 Priority order change
7 Priority order up
8 Conditional Queue Assign
9 Queue Delete
10 Queue Assign
11 End CCV
Jump CCV step when the
12
queue is busy
13 Skip CCV step
14 IVR announcement
15 ETA less
16 ETA greater
17 Ring Delay
18 Not used
19 Not used
20 IVRDN
21 Split ETA less
22 Split ETA greater
For details of each parameter's meaning, see "[C-108A] Call Control Vector-ACD" in Section 3, CHAP-
Note 1:
TER 4.
Valid for Overflow service
Note 2:
This step is available even for the split which restricts the queuing by "DO NOT DISTURB-SPLIT-ACD
Note 3:
[D-133A]" feature.
ACDCCV : Assignment of ACD CCV Data
Table 6-5 CCV Parameters (1/2)
CCVACT DATA
–
1-999 sec.
Announce No. (1-58)
(See "GOCCV" and "GOSTP")
–
(See "TRFDC")
Queue number (1-250)
Queue level to make priority order
high (1-250)
Split number (1-250)
Split number (1-250)
Split number (1-250)
–
(See "GOCCV" and "GOSTP")
Percent of the skip (1-99)
Announcement No. (1-99)
ETA threshold value (1-9999)
ETA threshold value (1-9999)
Delayed time to ringing (0-15 sec.)
–
–
(See "IVRDN")
(See "SPLIT" and "ETA" to be pro-
grammed Split ETA less)
(See "SPLIT" and "ETA" to be pro-
grammed Split ETA greater)
– 313 –
Remarks
Vacant for the future use
Waiting time before the next step
Delay Announcement/Announcement service
in Night mode/Announcement service on holi-
days, etc.
For repeated use
Forced to release
Ex. Dialed number of destination station in the
night mode
Split number of destination Note 1
The queue is deleted at the originally called
split Note 2
CCV is finished
When all operators in the split are busy, jump to
the designate CCV no. and/or CCV step no.
Note 3
The next step is skipped at the rate of designat-
ed percentage
IVR announcement
When ETA value is less than the predetermined
threshold value, shift to the next step
When ETA value is over the predetermined
threshold value, shift to the next step
See "RING DELAY-ACD [R-145A]".
* This step must be assigned before IVR an-
nouncement.
When ETA value is less than the predetermined
threshold value and in the predetermined split,
shift to the next step.
When ETA value is greater than the predeter-
mined threshold value and in the predetermined
split, shift to the next step.