NEC Univerge SV8500 Programming Manual page 160

7. If an incoming ACD call enters the system through a pilot number and the receiving agent uses a pilot number
to transfer the call to an agent in another split, the transferred call will be identified by the ID associated with
the latter pilot number. If an ID is not associated with the latter pilot number, the call will be identified by the
ID associated with the original pilot number. For example, an agent in Split A receives a call via a pilot number
with an associated ID of "SERVICE", resulting in SERVICE being displayed at the agent's position. The agent
uses a pilot number to transfer the call to Split B. Split B has an associated ID of "PARTS". The agent who
receives the transferred call in Split B will have PARTS displayed at their position. If an ID was not associated
with the pilot number applied in the transfer, the agent in Split B will have SERVICE displayed at their position.
Refer to "PILOT NUMBERS [P-40]" for related information.
OPERATING PROCEDURE
This feature is assigned through ACDPLT and ACDTG PCPro commands.
SERVICE CONDITIONS
1. Pilot number ID takes precedence over incoming trunk gate and circuit ID when both are programmed.
2. If no special Calling Party Identification is chosen for a particular trunk, the System defaults is displayed.
3. Names can be displayed on the LCD is a maximum of 20 alphanumeric characters.
4. The character display data for C.O. Line/Tie Line calls can be assigned on the basis of each trunk route.
5. The character display data for this service is assigned from the ACD PCPro.
6. The Calling Party Identification is displayed for only four seconds; then, the default System display is shown.
7. Call type and circuit number of the incoming call may be displayed before Calling Party Identification infor-
mation.
PROGRAMMING
Assign the name for incoming call identification by following commands.
STEP 1: ACDPLT - Assign name corresponding to the pilot number.
NAME: up to 20 characters
STEP 2: ACDTG - Assign name corresponding to the route number.
NAME: up to 20 characters
STEP 3: ACDSPL - Assign the name corresponding to the split.
NAME: up to 20 characters
Since NAME programmed in ACDPLT and in ACDTG may be duplicated to display the trunk incoming
Note 1:
call, assign NAME in one of those two commands, and skip NAME parameter in the other command.
When MIS is used, name corresponding to the pilot number and name corresponding to the split are pro-
Note 2:
grammed from MIS terminal.
C-70A CALLING PARTY IDENTIFICATION - ACD
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