Break Mode - NEC Univerge SV8500 Programming Manual

2.4 Break Mode

When it is required to leave the position unattended for a lunch or similar break, use the following procedure to
activate the Break mode in which the ACD call handling services can be interrupted temporarily.
(a) Set/reset during Communication with ACD Call
START
On handling an ACD call, press the BREAK key.
The lamp lights and BREAK PENDING is displayed.
Press the RELEASE key.
ON BREAK is displayed, indicating Break mode.
(Break)
Press the BREAK key.
The lamp goes off, and ON BREAK OVER XX:XX (time spent on break in minutes and
seconds) is displayed.
Break mode ends, and the position becomes idle and available for receiving the next ACD call
(READY is displayed).
END
(b) Set/Reset when idle
START
Press the BREAK key.
The lamp lights and ON BREAK is displayed
(Break)
Press the BREAK key.
The lamp goes off, and BREAK OVER XX:XX (time spent on break in minutes and seconds) is
displayed.
Break mode ends, and the position becomes idle and available for receiving the next ACD call
(READY is displayed).
END
The period of time in break mode is displayed for 99 minutes and 59 seconds. When 99 min. and 59 sec.
Note 2:
passes, the part of indicating "Minute" is displayed as "**".
Note 1
Note 1
CHAPTER 7
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SYSTEM OPERATIONS